Principal Executive Assistant

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview As a Principal Executive Assistant, you will serve as a trusted strategic partner to senior leaders across Coupang's technology organization. This role extends beyond traditional executive support and requires exceptional judgment, proactive planning, organizational agility and the ability to anticipate business needs before they arise. You will manage complex executive priorities, drive operational excellence and serve as a critical connector across teams, stakeholders and global functions. The ideal candidate is a highly experienced executive support professional who thrives in fast-paced, ambiguous environments and demonstrates outstanding discretion, initiative, and business acumen. They must be capable of independently managing competing priorities, driving execution on critical activities, and creating structure where none exists. The ideal candidate will be a detail-oriented planner with the demonstrated ability to communicate and respond effectively and efficiently while maintaining flexibility, a sense of humor, and most importantly grace under pressure. What You Will Do • Own complex calendar management for Vice President and Senior Director level executives, prioritizing meeting requests based on business impact, organizational dynamics and sensitivity. • Proactively anticipate scheduling conflicts, absorb urgent requests, protect cross-time-zone responsiveness and develop alternate plans without direction when priorities shift. • Manage end-to-end domestic and international travel arrangements • Ensure travel plans, calendars and executive communications remain fully synchronized at all times. • Attend key meetings, capture notes, document decisions and ensure action items, owners and timelines are clearly established before meetings conclude. • Coordinate and manage multi-location meetings with Executive Assistants and stakeholders across global offices. • Serve as a key member of the team by fostering engagement through team events, off-sites, all-hands meetings, recognition activities and team-building initiatives. • Create and manage logistics for team events while actively contributing to culture, engagement and team effectiveness. • Maintain organizational charts, team documentation and operational trackers using Excel and other productivity tools. • Manage budgets and spending related to team activities, events, travel, and organizational initiatives while ensuring compliance with company policies. • Draft, review and send communications on behalf of executives, exercising strong judgment and attention to detail. • Manage expense reporting, purchase requests and administrative processes using Workday, Microsoft Office, Outlook and related systems. • Independently scope, prioritize, and drive vague or open-ended requests through completion with minimal direction. • Support business operations, special projects, executive staff meetings, presentations and strategic initiatives. • Establish scalable mechanisms, streamline processes and improve operational efficiency across the organization. • Partner closely with executives to optimize effectiveness, improve communication flow, and maintain alignment across key stakeholders. Basic Qualifications • BA/BS Degree. • 12+ years of executive administrative experience supporting senior leaders in a fast-paced environment. • Experience supporting Vice President, Senior Directors or equivalent executive-level leaders. • Exceptional written and verbal communication skills with demonstrated ability to interact professionally with executives, internal partners and external stakeholders. • Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint, Word and SharePoint. • Experience using Workday, expense management systems and collaboration tools. • Strong organizational, prioritization and problem-solving skills with the ability to manage multiple high-priority tasks simultaneously. • Demonstrated ability to work independently with minimal guidance while exercising sound judgment and discretion. • Experience supporting global organizations and coordinating across multiple international time zones. • Strong business acumen, attention to detail and ability to maintain confidentiality. • Advanced Excel and productivity tool proficiency with the ability to quickly learn new technologies and systems. Preferred Qualifications • Experience supporting executive leadership teams within a large technology company, high-growth startup or global organization. • Proven ability to anticipate executive needs and proactively solve problems before they arise. • Demonstrated success managing highly complex calendars involving competing priorities and sensitive organizational dynamics. • Strong operational mindset with experience creating processes, mechanisms and organizational structures. • Experience managing budgets, team events, off-sites and organizational programs. • Ability to quickly understand organizational structures, business priorities and stakeholder relationships. • High levels of integrity and professionalism. • Outstanding project management skills. • Experience creating presentations and executive-level communications. • Expertise coordinating complex international travel arrangements. • Strong relationship-building skills and ability to influence without authority. • Positive, adaptable, and highly collaborative approach with a proven track record of driving results under pressure. • Demonstrated ability to serve as a trusted partner and extension of the executive leadership team. Pay & Benefits Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $132,000/year in our lowest geographic market to $227,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits - Annual bonus is 0-20% of the base salary - Medical/Dental/Vision/Life, AD&D insurance - Flexible Spending Accounts (FSA) & Health Savings Account (HSA) - Long-term/Short-term Disability - Employee Assistance Program (EAP) program - 401K Plan with Company Match - 18-21 days of the Paid Time Off (PTO) a year based on the tenure - 12 Public Holidays - Paid Parental leave - Pre-tax commuter benefits General Description of Other Compensation “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Recruitment Process - Application Review - Job Fit Interview - Focus Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage Details to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com Job Requisition ID: R0080536