Principal HR Business Partner

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview As a Principal HR Business Partner, you will partner directly with business leaders to develop and implement alignment strategies for talent and organizational growth. You will drive key business goals by building relevant people capabilities, enhancing organizational effectiveness, and grounding solutions in a deep understanding of the core business. In this role, you will act as a trusted advisor—providing coaching, direction, and counsel to frontline managers, senior leaders, and employees across all levels to proactively anticipate, prevent, and resolve people-related issues. What You Will Do - Strategic Business Partnership: Collaborate with business leadership to design and execute people strategies aligned with long-term organizational goals and commercial drivers. - Organizational Effectiveness & Capabilities: Assess organizational structures, skill gaps, and team dynamics to build high-performing teams and enhance operational efficiency. - Leadership Coaching & Advisory: Serve as an executive coach to people managers and business leaders, guiding them on team leadership, employee engagement, change management, and talent planning. - Proactive Employee Relations & Issue Resolution: Maintain a strong pulse on team climate; anticipate people-related risks, mitigate friction early, and address complex issues with sound judgment. - Talent & Workforce Planning: Drive key people initiatives—including performance management, succession planning, manager development, and retention strategies across the organization. - Guidance Across All Levels: Provide clear, consistent direction and support to employees at every level of the organization to maintain a healthy, productive work environment. Basic Qualifications - Experience: 6+ years of progressive HR Business Partner experience supporting high-growth tech or matrixed corporate business units. - Strategic Vision: Proven track record of translating business strategies into actionable, high-impact people programs. - Coaching & Influence: Strong interpersonal skills with demonstrated success coaching stakeholders from frontline managers to senior business leaders. - Problem-Solving & Agility: Ability to proactively spot trends, analyze organizational dynamics, and implement preventive solutions. Pay & Benefits Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $132,000/year in our lowest geographic market to $227,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits - Annual bonus is 0-20% of the base salary - Medical/Dental/Vision/Life, AD&D insurance - Flexible Spending Accounts (FSA) & Health Savings Account (HSA) - Long-term/Short-term Disability - Employee Assistance Program (EAP) program - 401K Plan with Company Match - 18-21 days of the Paid Time Off (PTO) a year based on the tenure - 12 Public Holidays - Paid Parental leave - Pre-tax commuter benefits General Description of Other Compensation “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Recruitment Process - Application Review - Job Fit Interview - Focus Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage Details to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com Job Requisition ID: R0080732