Retention & Loyalty Analyst (6-Month Contract)

ABOUT US At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world. Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine. Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Obsessed, Radical Ownership, High Performance, Courage, Amazing Humans and Continuous Pursuit of Excellence —are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team. This is a 6-month contractor position expected to work 40 hours/week. THE ROLE We're looking for a detail-oriented, analytically-minded Retention & Loyalty Analyst (6-month contract) to support the loyalty and retention programs at AG1 on a contract basis. This role sits at the intersection of reporting, experimentation, and cross-functional program operations. You'll help manage A/B testing across our loyalty and retention initiatives, keep a close pulse on how programs are performing, and dig into the data to identify gaps and opportunities the business should be acting on. You'll partner closely with Data Science, DIT, and program owners to keep tests moving, reporting sharp, and MBR/QBR materials ready to go. This is a great fit for someone who's comfortable independently owning a recurring analytics and reporting cadence while also bringing forward original insight and recommendations, not just tracking what's already known. WHAT YOU’LL DO - Help manage A/B testing across loyalty and retention initiatives. Inclusive of loyalty tests and at-cancel, winback, and churn-prevention experiments. You will support test setup, monitoring, readout, and recommendations - Monitor performance across loyalty and retention programs, including loyalty initiatives, early intervention, at-cancel, and winback/reactivation dashboards, proactively flagging trends, risks, and opportunities - Develop and maintain KPI tracking, scorecards, and recurring reporting across both loyalty and churn/retention metrics (e.g., save rate, involuntary vs. voluntary churn, winback conversion) - Analyze results across loyalty and retention programs to identify gaps and opportunities in the business, translating findings into clear, actionable recommendations - Manage the merch planning process for our loyalty program, including tracking inventory and planning replenishment - Prepare supporting data and materials for MBR/QBR reporting on loyalty performance, cancellations, and retention WHAT WE'RE LOOKING FOR - 3 years of experience in marketing analytics - Strong analytical and reporting skills, with experience developing and maintaining recurring scorecards or dashboards - Solid understanding of A/B testing principles and statistical significance, with experience supporting or helping manage tests - A proactive, curious approach to data — comfortable digging past the surface-level numbers to identify gaps and opportunities - Familiarity with the business KPIs used to measure loyalty, retention, and/or e-commerce performance (e.g., LTV, purchase frequency, churn rate, save rate) - Ability to translate data into clear insights and actionable recommendations - Comfort working with data science partners to scope, submit, and follow up on analytics requests - Experience with ticketing/project tools (e.g., Jira, Asana) to manage a recurring reporting cadence and cross-functional follow-up - Strong attention to detail and a proven ability to manage multiple work streams at once - The ability to thrive in a fast-paced environment with a consistent "can-do" attitude - Strong interpersonal, written communication, and organizational skills - A full life outside of work with personal passions and hobbies! WHAT'S IN IT FOR YOU? - Competitive hourly compensation. - A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one. - A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team. - A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness. - A high-growth, dynamic environment with opportunities for your direct impact to be felt. - In-person team meetups for optimal collaboration, team building and accelerating productivity. - A work environment and culture that is based on high performance, productivity and continuous improvement. - The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day. - Access to AG1 products and branded swag. AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please review our Privacy Policy, including the Job Applicants section, to learn more about how we collect and use personal information in the application process: https://drinkag1.com/privacy.